Shipping policy
Shipping Policy
Where we ship
We ship to all 50 US states. We do not currently ship to Canada or other international destinations. Customers in Mexico can shop at www.teakhaus.com.mx.
Processing time
We aim to ship standard orders within 1–2 business days of the order being placed. Business days are Monday through Friday, excluding weekends and US federal holidays. Black Friday is treated as a holiday. Processing may take longer during holiday and peak sale periods.
When your order ships, you will receive a shipping confirmation email with a tracking number.
Delivery time
- 48 contiguous states: 3–5 business days after shipment
- Alaska and Hawaii: 5–8 business days after shipment
The day your package ships or is picked up from our warehouse does not count as the first business day. Count from the first full day the package is in transit.
Shipping costs
Standard US shipping is free on orders over $129, calculated after discounts are applied. This threshold may change during holiday or sale seasons and is applied automatically at checkout. If you use a special code or store credit, your order total must still be over $129 to qualify.
Orders under the threshold are charged shipping based on the weight of the items, the shipping method selected, and the destination. Rates are shown at checkout before you pay.
Damaged packages
If your order arrives damaged, contact us at customercare@teakhaus.com as soon as possible, with photos of the item and packaging. We will arrange a replacement.
Lost or stolen packages
If tracking shows your package as delivered but you have not received it, please allow 2–3 more days before contacting us, as carriers sometimes mark packages delivered early. Once a package has been handed to the carrier, TeakHaus is not liable for packages that are lost or stolen after delivery.
Freight forwarders
We do not ship to freight forwarders, international forwarding services, or package redirection addresses. We may cancel and refund any order shipping to such an address. Our warranty does not cover items reported damaged or lost when the shipping address is associated with forwarding or redirection.
Returns shipping
Return shipping is not free. A return fee is deducted from your refund for the prepaid return label we provide: $14.99 from the 48 contiguous states and $19.99 from Alaska and Hawaii. See our Refund Policy for full details.
Questions
Contact our Customer Care team at customercare@teakhaus.com or through the chat on our website. We respond within 24 hours on business days.
TeakHaus may update this policy at any time. Effective date: October 9, 2026.