CRITICAL NOTICE: KINDLY NOTE THAT THE OFFICIAL EMAIL ADDRESS FOR CUSTOMER CARE IS CUSTOMERCARE@TEAKHAUS.COM. PLEASE BE ADVISED THAT EMAILS SENT TO ANY OTHER ADDRESSES WILL NOT BE RECEIVED BY THE CUSTOMER CARE TEAM.

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Teakhaus 1-Year Warranty Policy

Open a Warranty Claim

1. Coverage:

Teakhaus is proud to offer a comprehensive 1-Year Warranty that covers severe damages from defects occurring within the first 12 months of use. This warranty ensures a free-of-charge replacement for eligible products, demonstrating our commitment to providing reliable and durable items to our valued customers.

2. Covered Products:

We stand behind all cutting and serving boards purchased on teakhaus.com.

Exclusions

The following products are not included in the 1-year warranty:

1. Anfora Products: Ceramic products from our partner Anfora are not covered.
2. The Artery Project: This exclusive product line from our Creative Lab is excluded from same-product replacements due to limited production. Please contact our Customer Care team to review your specific case.
3. Products purchased out of teakhaus.com, such as retail stores, other e-commerce, marketplaces, or Amazon.

In case your label mentions Warranty coverage via teakhaus.com, please reach out our Customer Care team at the Chat Box visible in this page or via customercare@teakhaus.com.

3. Replacement Process:

If your item qualifies for a replacement:

1. A receipt, order number, or proof of purchase will be required.
2. You will need to provide visual proof of the damaged product.
3. Fill out the Warranty Claim form on our website by cliking here.

Please allow 5 - 10 business days for our Customer Care team to respond, assign a ticket number, and provide a resolution along with the next steps via email.

If the purchased item is no longer available, we will likely replace it with a product of comparable features.

4. Warranty Limitations:

The following issues are not covered under the warranty:

1. Damage due to exposing the cutting board to extreme temperatures or open flames.
2. Damage due to intentional or accidental acts.
3. Normal wear and tear.
4. Splitting or cracking due to inadequate oiling. Refer to our Care & Maintenance Information.
5. Warping or cracking due to storing in excessively damp or dry environments, or putting the cutting board into the dishwasher.
6. Mold due to storing in an excessively humid environment.
7. Stains and odors from regular use.
8. Holes and similar damages due to blows or rough treatment of the product.

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By choosing Teakhaus, you acknowledge and agree to the terms outlined in this 1-Year Warranty Policy.

If you have any further questions or concerns, please contact our Customer Care team at the Chat Box visible in this page or at customercare@teakhaus.com.

Important Notice: Extended Response and Processing Times

As we approach the busy season, we want to keep you informed about possible delays.

• Response Time: Please allow up to 48 hours for our team to respond to inquiries.
• Processing Time: Order processing may take longer than usual due to increased demand.

We appreciate your understanding and patience during this time. Our team is working diligently to serve you as quickly as possible.

Thank you for choosing us!

Note: Teakhaus reserves the right to update or modify this policy at any time without prior notice.

 

Effective Date: November 11, 2023