We stand behind all our products! Whether you bought it on Teakhaus.com or other retailer store, in case of the unlikely event of a manufacturing defect we will replace your boards free of charge within 1-year of your purchase. If your item qualifies for a replacement, we’ll require either a receipt, an order number or any other proof of purchase, and you will be asked for a photo of the damaged product. In the case that the item you purchased is no longer available, we will most probably replace it with a product of comparable features.
To redeem your warranty, It is necessary to contact firstname.lastname@example.org. Please make sure you include your Order Number and the quality problem you experienced with your product. Please allow us from 2 to 3 weeks to proceed with your request.
Extended 3-Year Warranty with Teakhaus.com
In the case you bought a cutting board with www.teakhaus.com, we will guarantee a 3-year extended warranty. In the case that the item you purchased is no longer available, we will most probably replace it with a product of comparable features. To apply for an extended 3-year Warranty please register your board on the following link.
The following issues are not covered under any of these warranties:
- Damage due to exposing the cutting board to extreme temperatures or open flames.
- Damage to the cutting board due to intentional or accidental acts.
- Normal wear and tear.
- Splitting or cracking due to inadequate oiling of the cutting board. Check our Care & Maintenance Information.
- Warping or cracking due to storing of cutting board in an excessively damp or dry environment, or due to putting the cutting board into the dishwasher.