CRITICAL NOTICE: KINDLY NOTE THAT THE OFFICIAL EMAIL ADDRESS FOR CUSTOMER CARE IS CUSTOMERCARE@TEAKHAUS.COM. PLEASE BE ADVISED THAT EMAILS SENT TO ANY OTHER ADDRESSES WILL NOT BE RECEIVED BY THE CUSTOMER CARE TEAM.

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We want to inform our customers that, moving forward, we will no longer be shipping to Canada. We appreciate your understanding and apologize for any inconvenience.

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Teakhaus Seasonal Promotions Terms and Conditions

Thank you for choosing Teakhaus. We're delighted to offer you special promotions during this season. Please take a moment to review the terms and conditions to ensure a smooth shopping experience.

1. Special Prices:

- Special prices are available sitewide.

2. Season Discounts:

- The discount rate may vary on each product.

Discounts or perks applied to online orders are contingent on the time and date the order is placed. Our Customer Care team carefully reviews these details when assessing an order to ensure that the active offers on teakhaus.com at that specific moment are accurately reflected. Ticket resolutions will strictly adhere to our Promotions Calendar [ go to the end of this page to check our Promotions Calendar ]

3. Special Discounts:

- Welcome discounts received via email do not apply to products with seasonal discounts.

- Discount codes and store credit sent by Customer Care or other business areas expire on December 31, 2025.

4. Special Discount Codes or Discount Codes from Other Seasons:

- Discount codes do not apply to Anfora or Artery Project products.

5. Free Items and Shipping:

- Enjoy free US shipping on orders over $129. The system calculates free shipping eligibility after discounts.

- Shipping rates may change if special codes or store credit codes sent by Customer Care are applied at checkout. Please remember that free shipping is only applicable when the order total at checkout is over $129.

6. Exclusions:

- Replacements and refunds are unavailable when the wrong size or model was ordered.

- Replacements and refunds are not available for the Traditional Collection if the size was misjudged (considered too large or too small).

7. Policy Update:

- We have recently updated our Warranty and Refunds Policy. Please make sure to read it.

8. Big Discount Season:

- During November, December, and January, discount rates may vary hourly.

- The discount at checkout will be based on the rate active at the exact hour of placing the order.

- Discounts automatically applied at checkout will not change in later hours or dates.

9. Technical Issues:

- If any of these perks doesn't work at checkout, you may be experiencing a technical issue.

- Please reach out to our Customer Care team at customercare@teakhaus.com.

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By participating in our seasonal promotions, you agree to abide by the terms and conditions outlined above. Teakhaus reserves the right to update or modify these terms at any time without prior notice.

If you have any further questions or concerns, please contact our Customer Care team.

Note: Teakhaus reserves the right to update or modify this policy at any time without prior notice. 

10. Order Cancellations:

If you need to cancel an order, our Customer Care team will promptly assist you via email at customercare@teakhaus.com. Please note that our email service typically receives quicker responses from our team.

Additionally, during the discount season, please be aware of the following order cancellation windows:

Order Cancellation Windows:

- Extraordinary Window: 6 hours from the moment the order was placed. Applicable from Big Season.

- Regular Window: 12 hours from the moment the order was placed. Applicable outside the Extraordinary Window dates.

Note: Our Customer Care team does not operate 24/7, so responses may not be immediate. You may receive a reply the next business day.

 

• 25% OFF
  • Period January 15th to 31st
    

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