If you have purchased or received a product directly from www.teakhaus.com and would like to return it, a refund can be issued within 30 days of purchase. To be eligible to a return or exchange, the item must be in perfect and unused condition and with the original packaging. Your return may be refused if the item is damaged or missing any label.
Once your return has been confirmed, we will either process your refund to your original payment method, initiate your exchange, or issue your store credit as requested. Please allow 7-10 business days to process a return from the day that your items are received back in our warehouse.
Please note there will be a $9.99 shipping and restocking fee for returns coming from the 48 continental states and $19.99 for returns coming from Alaska and Hawaii. This amount will be deducted from your refund using the prepaid return label provided by us. This helps us to cover a small portion of the shipping costs due to the weight of our products. If you’re submitting a return for store credit, your fee will be waived.
All promotional purchases, such as promotional codes, e-Gift Cards, or items marked final sale are not eligible for returns or exchanges.
International returns & exchanges
We cannot offer exchanges for our international customers at this time. (Sorry!) However, you may return the items, postmarked within 60 calendar days of receipt, for your refund to be considered.
You are responsible for shipping us your returns using the carrier of your choice. Once we receive your return and verify the quality, we will process your refund to the payment method used on the original order. Please note that we cannot be responsible for any change in currency rates, and we cannot refund any duties or taxes paid during the import processes.
Please return your Items to this address, and contact firstname.lastname@example.org
3252 N GLENSTONE
SPRINGFIELD, MO 65803
Customers who have purchased items from an authorized Teakhaus retailer must initiate all returns and exchanges through the original point of purchase.